Cancellations and refunds

Cancellations made within the 24-hour window are not refunded, because the expert has reserved that time exclusively for you and is paid for the slot regardless of attendance.

To cancel, open the booking from your account, click Cancel session, and confirm. If you booked but can't find the cancel button, mail hello@flightdeck.in with your booking ID and we'll handle it manually.

If your expert cancels for any reason, or fails to join the session within 10 minutes of the start time, you receive a full refund regardless of the 24-hour window. The refund is issued automatically once we confirm the no-show.

You also have the option to rebook with the same expert at a later slot, with the original payment carried over (no second charge).

If a session cannot proceed because of a verifiable platform issue on our side (Google Meet link not delivered, payment confirmation lost, etc.), you receive a full refund or a free reschedule — your choice.

Currently mocks are free during the early-access period. Once paid plans launch, we will publish the refund window for those here. If you bought access during a paid period and want a refund within 7 days of purchase (and have not consumed more than one mock), mail us — we'll process it.

• Sessions where you attended but were dissatisfied with the advice. (Tell us anyway — we use that feedback to re-evaluate the expert.)
• Sessions you missed without cancelling at least 24 hours in advance.
• Razorpay's payment-gateway fees, where Razorpay itself does not refund those fees to us.

Once a refund is initiated by us via Razorpay, the funds typically reach your original payment method (UPI / card / wallet) within 5 to 7 working days. For UPI it is often faster (1–2 days); for international cards it can be longer. If 10 working days have passed and the refund hasn't arrived, mail hello@flightdeck.in with your booking ID and we will follow up with Razorpay.

If you believe a charge is incorrect, please mail us first at hello@flightdeck.in before raising a chargeback with your bank. We aim to respond within 2 working days and resolve most disputes within 7 days.

We may update this policy as the product evolves. The terms in effect at the time of your purchase govern that purchase — newer policies do not apply retroactively.